Refund Policy

This Refund Policy applies to paid advisory and consulting engagements with Techscopehub. This website does not process payments or operate checkout.

How fees are agreed

Fees, milestones, and deliverables are confirmed in a written engagement letter or statement of work before work begins. Prices shown on marketing pages are informational estimates only.

Retainers

Monthly retainers are generally billed in advance for the upcoming period. If either party ends a retainer according to the notice period in the engagement letter, prepaid time that has not yet started may be refunded on a pro-rata basis. Time already scheduled or delivered is not refundable.

Fixed-scope projects

For architecture reviews, playbook packages, and diligence projects, deposits secure the start date. If Techscopehub cancels before work starts, the deposit is refunded in full. If a client cancels more than five business days before the agreed start, we refund the deposit minus any non-recoverable preparation costs already incurred. Cancellations inside five business days may forfeit the deposit.

Completed deliverables

Fees for completed milestones and delivered artefacts are non-refundable. If a deliverable does not meet the acceptance criteria in the statement of work, we will remediate within a reasonable period at no additional charge.

Analytical utility

Any desktop analytical utility referenced on this site is obtained through third-party channels such as Veve. Refunds related to that distribution channel follow the third party’s own policies. Techscopehub does not sell or directly download application binaries from this website.

How to request a refund

Email info@techscopehub.digital with your engagement reference, or call 07966050542. We aim to respond within five UK business days. Postal correspondence may be sent to 33 Shannon Way, Chislehurst, BR75DB, United Kingdom.